Insurance Website Accessibility Compliance
Insurance company websites must make quotes, claims filing, policy management, and coverage information accessible to all customers.
Legal Risk for Insurance
Insurance websites handle sensitive financial transactions and are subject to ADA and state insurance commission accessibility requirements. Inaccessible quote and claims forms create legal exposure.
Common Accessibility Issues in Insurance
Complex multi-step quote forms without proper labels
Inaccessible document upload interfaces
PDF policy documents without tags
Coverage comparison tables lacking headers
Applicable Regulations
Check Your Insurance Website Now
Free scan checks 100+ accessibility rules against WCAG 2.2 Level AA. Results in under 30 seconds.
Frequently Asked Questions
Is my insurance website required to be ADA compliant?
Yes. Under ADA Title III, insurance websites that serve the public are considered places of public accommodation and must be accessible to people with disabilities. Courts have consistently ruled that websites fall under ADA requirements.
What WCAG level should insurance websites target?
WCAG 2.2 Level AA is the standard referenced by most courts and regulatory bodies for insurance website accessibility. This covers criteria like text contrast, keyboard navigation, alt text, and form labels.
What happens if my insurance website isn't accessible?
Non-compliant insurance websites risk demand letters, lawsuits (averaging $50,000-$150,000 in settlements), DOJ investigations, and loss of customers who cannot use the site. Over 5,100 ADA website lawsuits were filed in 2025 alone.
How do I fix accessibility issues on my insurance website?
Start with an automated scan to identify machine-detectable issues, then prioritize critical and serious violations. Common fixes include adding alt text to images, ensuring sufficient color contrast, labeling form inputs, and enabling keyboard navigation. CompliaScan provides specific fix suggestions for each issue found.
Insurance Accessibility by Location
City-specific compliance guides with local lawsuit statistics, state laws, and disability population data.