E-Commerce Website Accessibility Compliance
Online stores must ensure all shoppers can browse products, add items to cart, and complete checkout regardless of disability.
Legal Risk for E-Commerce
E-commerce is the most sued industry for web accessibility. Product images without alt text, inaccessible checkout flows, and missing form labels are the top violations cited in lawsuits.
Common Accessibility Issues in E-Commerce
Product images missing alt text
Inaccessible checkout forms
Color-only size/availability indicators
Missing keyboard navigation in product filters
Applicable Regulations
Check Your E-Commerce Website Now
Free scan checks 100+ accessibility rules against WCAG 2.2 Level AA. Results in under 30 seconds.
Frequently Asked Questions
Is my e-commerce website required to be ADA compliant?
Yes. Under ADA Title III, e-commerce websites that serve the public are considered places of public accommodation and must be accessible to people with disabilities. Courts have consistently ruled that websites fall under ADA requirements.
What WCAG level should e-commerce websites target?
WCAG 2.2 Level AA is the standard referenced by most courts and regulatory bodies for e-commerce website accessibility. This covers criteria like text contrast, keyboard navigation, alt text, and form labels.
What happens if my e-commerce website isn't accessible?
Non-compliant e-commerce websites risk demand letters, lawsuits (averaging $50,000-$150,000 in settlements), DOJ investigations, and loss of customers who cannot use the site. Over 5,100 ADA website lawsuits were filed in 2025 alone.
How do I fix accessibility issues on my e-commerce website?
Start with an automated scan to identify machine-detectable issues, then prioritize critical and serious violations. Common fixes include adding alt text to images, ensuring sufficient color contrast, labeling form inputs, and enabling keyboard navigation. CompliaScan provides specific fix suggestions for each issue found.
E-Commerce Accessibility by Location
City-specific compliance guides with local lawsuit statistics, state laws, and disability population data.